CLAIRE SCANS
Support
Last updated August 26, 2026
Clairescans reads a product label and explains it against your allergies, your diet, and your goals. If something is not working, or a product looks wrong, this page is the fastest way to reach us.
Contact us
Email hello@clairescans.com. We reply within two business days. Tell us your device model, your iOS version, and the barcode or product name if the question is about a specific scan. A screenshot helps.
Report a wrong or unsafe result
Allergen and ingredient data comes from public catalogs and can be incomplete or out of date. If a scan shows a wrong allergen, a missing ingredient, or a score that does not match the package, email us with the barcode and a photo of the label and we will correct the record.
Always read the physical package before you eat or use a product. Clairescans is educational and is not medical advice, a diagnosis, or a safety guarantee.
A scan did not work
If a barcode will not scan, make sure the whole code is inside the frame, the label is flat, and the lighting is even. If the product is not in the catalog yet, use a photo scan of the ingredient list instead and email us the barcode so we can add it.
If a photo scan fails, retake the shot so the ingredient list fills the frame and the text is in focus. Very small print, curved packaging, and glare are the usual causes.
Camera and photo permissions
Clairescans needs camera access to scan barcodes and labels, and photo access only if you choose an image you already took. Both can be changed at any time in the iOS Settings app under Clairescans. The app never records audio and never uses your location.
Scan limits
The free plan includes a limited number of barcode and photo scans. Premium removes the barcode limit and gives you 60 photo scans a week, plus Grocery Haul. Photo scans stay capped on every plan because each one runs a vision analysis on our servers, so 60 a week is the Premium allowance and not an unlimited one.
Your current allowance is always shown in the app before a scan is used.
Subscriptions and billing
Premium is sold only through the App Store. Apple handles payment, renewal, and refunds. To view, change, or cancel a plan, open the iOS Settings app, tap your name, then tap Subscriptions. Cancelling stops the next renewal and keeps your access until the current period ends.
If you already paid and the app does not show Premium, open the account screen in the app and tap Restore Purchases while signed in to the same Apple Account used for the purchase. If that does not restore it, email us.
Refund requests are handled by Apple at reportaproblem.apple.com.
Your account and your data
You can request deletion of your account and its scan history from the account screen in the app, or by emailing us. Deletion removes your profile, saved products, and scan history. See the privacy policy for what is collected and why.
Languages
Clairescans is available in English, German, Spanish, French, Italian, Japanese, Korean, Portuguese, and Simplified Chinese. The app follows your iOS language setting and can also be changed from the account screen.
Accessibility
The app supports VoiceOver, Dynamic Type, and Reduce Motion. If a screen is hard to read or a control is unlabeled, tell us which screen and we will fix it.